PoweredUP Gaming offers hundreds of quality products for All Ages, All Races, and All Genders.

1. Item Availability/Temporarily Out of Stock

If an item selected is temporarily out of stock at the time of your order, we notify you via email and advise you of the expected ship date of the backordered item. Backordered items ship as soon as they are available. Please note: The actual delivery date of your order depends on the shipping method you select.

PoweredUP Gaming only charge for shipped items. If for any reason you wish to cancel a backordered item prior to its shipment, please contact us and we will be happy to assist you. You can contact us through the “LiveChat” agent or email us at customerservice@poweredupgaming.com.

2. Maximum Purchase Policy

PoweredUP Gaming regret that we must limit orders to no more than six (6) units of any item with a maximum purchase of fourteen (14) units total per transaction and maximum of $5000 per customer. Orders exceeding these limits are subject to cancellation. If you have any questions please contact us and we will be happy to assist. You can contact us through the “LiveChat” agent or email us at customerservice@poweredupgaming.com. 

3. Offer Codes

To redeem an offer code, simply enter your offer code in the text box marked "Offer Code" on the Billing page during the Checkout process.

When an offer code is accepted, it will display on the Order Review page.

Important Notes: You may only use One (1) Offer Code per order. Promotional offers and discounts may not be applied to the purchase of PoweredUP Gaming Gift Cards or eGift Cards except as otherwise noted. 

4. Sales Tax

We are required by law to collect state sales tax on orders being shipped to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI.

*Purchases paid for with PoweredUP Gaming Gift Cards are subject to applicable sales tax. There are no sales tax charges when buying PoweredUP Gaming Gift Cards.

5. Payment Options

  • PoweredUP Gaming accepts the following Credit Cards for payment:
American Express
  • PoweredUP Gaming accepts the following Digital Gateways for payment:
Apple PAY
Google Wallet
  • PoweredUP Gaming accepts the following Gift Cards for payment:

PoweredUP Gaming Gift Card (Gift Cards may only be used with an authorized PIN Code)

  • PoweredUP Gaming accepts the following Financing Options for payment:

 ShopPay Finance

  • PoweredUP Gaming Does Not Accept the following options for payment:
CODs (Cash on Delivery)
Layaway Plans
Personal Checks
Money Orders 

6. Payment Authorization

All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

7.Payment Authorization Hold

When placing an order using a credit card or debit card, two transactions post to your account:

  • The issuing bank for your payment card will place an authorization hold on the funds in your account for the purchase amount. This action reserves the funds for the pending charge.
  • The order is charged and your bank removes the funds from your account. The charge may vary from the amount of the authorization hold if items within the order do not ship.
If an order cancels, the issuing bank removes the authorization hold. For details on the removal of authorization holds, please contact the issuing bank’s customer service. Because this process is specific to each bank, we regret that we cannot provide assistance with the removal of authorization hold.

8. Order Inquiries

A PoweredUP Gaming Account allows you can check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get current information regarding your PoweredUP Gaming Online orders. 

For orders shipped within the United States, click on the Order Status page, log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. 

After your order ships, your tracking number, if available, will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order. 

Please note: some carriers may not have tracking information available for up to 24 business hours after the order ships.

9. Order Cancellations

If you would like to cancel an online order, please contact us within one hour of placement. You can contact us through the “LiveChat” agent or email us at customerservice@poweredupgaming.com. PoweredUP Gaming will do our best to accommodate your request. Once an order is processing, we regret that it cannot be changed or cancelled. 

Occasionally, orders or parts of an order cancel for various reasons. Some reasons are:

  • Item(s) are not available
  • Difficulty in processing payment information
  • Cannot ship to the address provided
  • A duplicate order was placed
  • By customer request
  • Purchase limits have been exceeded

    If your order cancels, you will receive an email to advise you. PoweredUP Gaming will not bill cancelled items. If you have questions about a cancelled order, please contact PoweredUP Gaming. You can contact us through the “LiveChat” agent or email us at customerservice@poweredupgaming.com.

    10. Security

    PoweredUP Gaming understands how important security is to you. When you place an online order at PoweredUP Gaming we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. Your order is safe and secure. We employ government-approved encryption software. To find out more about SSL encryption software go to 


    In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

    • Google Chrome
    • Internet Explorer 6.0 and higher
    • Mozilla Firefox 3.0 and higher
    • Safari 2.0.4 and higher